Winzo Store WINZO STORE Game Top-Up Platform

Privacy & Refund Policy

Last updated: October 1, 2026 · WINZO STORE Digital Services

WINZO STORE is committed to protecting your personal information. This policy explains what data we collect, how we use it, who we share it with, and what rights you have. It applies to everyone who uses our website and services.

PRIVACY — 01

Information We Collect

We collect only what is necessary to provide and improve our services:

Data we hold

  • Identity — your name and, optionally, a profile photo (or your Google profile photo).
  • Contact — your email address and mobile number.
  • Transactions — Player IDs (UID), orders, wallet activity, payment slips and RN numbers you submit.
  • Technical — IP address and browser type, used for security and fraud prevention.

PRIVACY — 02

How We Use Your Information

We use your data to

  • Process and automatically deliver your orders.
  • Review and credit your wallet payments.
  • Provide customer support and resolve disputes.
  • Detect and prevent fraud and unauthorized transactions.
  • Comply with legal obligations.

We do not sell your personal information.

PRIVACY — 03

Verification Codes

We send one-time codes to your mobile number by SMS (or WhatsApp if SMS fails) for sign-up, password recovery and changing your recovery number. These messages are delivered through a third-party messaging provider.

PRIVACY — 04

Cookies & Local Storage

We use cookies to keep you signed in and to protect forms, and your browser local storage for preferences such as your selected currency. You can clear these in your browser settings. We do not use cookies for third-party advertising.

PRIVACY — 05

Data Security & Retention

Passwords are stored in hashed form, and we use access controls and secure connections to protect your data. Card payments are handled by the payment provider — we never see or store your full card details. We keep account and order records only as long as needed for your account, accounting, fraud prevention and legal obligations.

PRIVACY — 06

Third-Party Sharing

We share only what is needed to run the service:

Who receives data

  • Payment providers (such as PayHere for card payments) — to process your payments securely.
  • Game top-up suppliers — they receive the Player ID and package, not your personal details.
  • Messaging providers — to deliver your verification codes.
  • Law enforcement or legal authorities — only when required by law.

We do not sell, rent or trade your personal data to any third party for marketing.

PRIVACY — 07

Your Rights

You can update your name, photo, password and recovery number from your profile page. You may also ask us to:

Requests you can make

  • Access — a copy of the data we hold about you.
  • Correction — fix inaccurate data.
  • Deletion — delete your data, subject to legal retention requirements.

To exercise these rights, email support@winzostore.com or message us on WhatsApp at +94 76 845 3384.

See also our Terms & Conditions.

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